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Customer Service Representative

8/14/17
Teleperformance (www.teleperformance.com)
Customer Service

/yr

  Full Time   Employee


Mahwah
New Jersey
United States

Job Summary
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world?s population. This kind of growth wouldn?t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Duties/Responsibilities
Your Impact

Join our team and work in a call center environment for luxury automotive manufacturer. Answer customer calls for various reasons including but not limited to financial assistance requests with repairs, product use and product line questions. Maintain strong product knowledge. Responsible for providing high level customer service, going above and beyond to handle customer complaints. Ability to handle a case load of at least 30 cases, regularly updating customer until case resolution.

Your Responsibilities

? Handle and carefully respond to all customer inquiries with top of the line customer service
? Provide excellent customer service through active listening
? Work with confidential customer information and treat it sensitively
? Follow up to customer inquiries by taking specific action in a timely manner
? Aim to resolve issues on the first call by being proactive
? Appropriately communicate with customers, internal and external personnel

Qualifications:
? 1 year customer service experience
? Over 18 years of age
? Ability to type 25 wpm
? High School Graduate or GED required; Associates or Bachelor's Degree preferred
? Availability to work various shifts
? Proficiency with desktop computer system and Internet skills
? Proven oral & written communication skills
? Logical problem-solving skills and ability to multi-task
? Organization and work prioritization skills

Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That?s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer

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