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Customer Service Representative

9/15/17
Teleperformance (www.teleperformance.com)
Customer Service

/yr

  Full Time   Employee


Shreveport
Louisiana
United States

Report To
Supervisor

Job Summary
Purpose of Position
Provide excellent customer service to customers by answering inquiries, finding correct solutions.

About the Company
Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 175,000 employees across 268 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries.

Duties/Responsibilities
Primary Duties, Responsibilities and Requirements:

Responsible for all customer inquiries

Provide excellent customer service

Take specific action in a timely manner

Troubleshoot equipment and system problems

Solve customers issues on first call

Appropriately communicate with customer

Thrives as a team player

Exercise retention efforts

Identify customers who are comparison-shopping and inquiring about contract terms

Qualifications:

Six months Call Center experience preferred

Six months customer service experience

Must be 18 years old

Type 25 wpm

High School Graduate or GED

Ability to use desktop computer system and hardware, e.g. mouse, keyboard

Logical problem solving skills

Ability to multi-task

Proven oral and written communication skills

Must have flexible availability

Ability to use Windows operating systems

Ability to work under pressure

Continuously demonstrate urgency

Must have attention to detail

Able to pass Background Check & Drug test

Possess a high level of Professionalism

Proven experience in overcoming unexpected difficulties and using logical problem solving skills.

Ability to understand and empathize with customer?s issues.

Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official email correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal email addresses to send official correspondence.

Teleperformance is an Equal Opportunity Employer

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