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Customer Service Representative

10/17/17
Teleperformance (www.teleperformance.com)
Customer Service

/yr

  Full Time   Employee


Killeen
Texas
United States

Job Summary
Purpose of Position
Provide excellent customer service to customers by answering inquiries, finding correct solutions.

About the Company
Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 168,000 employees across 230 contact centers in 62 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.

Duties/Responsibilities
Primary Duties, Responsibilities and Requirements

?Responsible for all customer inquiries and questions
?Provide excellent customer service at all times
?Follow up to customer inquiries by taking specific action in a timely manner
?Troubleshoot equipment and system problems
?Problem solve to help customers resolve issues on first call
?Enters data from customers into various software programs
?Appropriately communicate with upset customers to resolve their inquiries
?Thrives as a team player in a fast-paced, high-energy, change-oriented environment
?Participates in additional training courses when needed
?Performs other related duties and assignments as required and as assigned by supervisor
?Exercise retention efforts when appropriate
?Identify customers who are comparison-shopping and inquiring about contract terms
?Assisting the customer with the correct price plan

Qualifications:
Qualifications

?6 months Contact Center experience preferred
?One year previous customer service experience required
?Must be at least 18 years of age
?Type 25 wpm
?High School Graduate or GED
?Logical problem solving skills and ability to multi-task
?Proven oral and written communication skills
?Must have availability to work various shifts
?Ability to use Windows operating systems and navigate between various windows
?Ability to work under pressure
?Continuously demonstrate a high sense of urgency
?Must have a keen sense of attention to detail, taking the initiative.
?Must be able to pass a Federal Background Check and Drug testing
?Possess a high level of Professionalism
?Proven experience in overcoming unexpected difficulties and using logical problem solving skills.
?Ability to understand and empathize with customer?s issues.

Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official email correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal email addresses to send official correspondence.

Teleperformance is an Equal Opportunity Employer

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