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Customer Service Representative

10/17/17
Teleperformance (www.teleperformance.com)
Customer Service

/yr

  Full Time   Part Time   Employee   Contractor


Ogden
Utah
United States

About the Company:
Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 135,000 computerized workstations, with more than 182,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries

Duties/Responsibilities:
Primary Duties, Responsibilities and Requirements:
Responsible for all customer inquiries

Provide excellent customer service

Follow up to customer inquiries by taking specific action in a timely manner

Troubleshoot equipment and system problems

Exercise retention efforts when appropriate

Identify customers who are comparison-shopping and inquiring about contract terms - assisting the customer with the correct price plan

Work with confidential customer information

Solve to resolve issues on first call

Thrives as a team player

Qualifications:
6 ? 12 months prior sales experience (preferred)

6 - 12 months call center experience

Attention to Detail

Excellent Organization skills

Strong math skills

Excellent computer and Internet skills

Excellent oral communication skills

Ability to multi-task

Willing to work flexible schedule

Must be 18 years of age

Must have HS diploma or GED

Must be able to pass a criminal background

Must be able to complete drug test

Teleperformance is an equal opportunity employer.

Fast Apply This is a Fast Apply job. Post your resume once to MilitaryHire, and apply with only two clicks.
Perfect if you are searching for a job using your phone.

 

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