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Customer Service Representative

11/17/17
Teleperformance (www.teleperformance.com)
Customer Service

/yr

  Full Time   Employee


Salt Lake City
Utah
United States

About the Company:
Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 135,000 computerized workstations, with more than 182,000 employees across 270 contact centers in 63 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries.

Duties/Responsibilities:
Ability to listen effectively and empathize with the member
Responsible for member inquiries/questions
Assist members with their Vehicle Policy questions
Assist members with their Non-Vehicle Policy questions
Assist members with their Policy updates
Assist members with their Vehicle Policy billing questions
Responds to servicing inquiries through various channels
Acts on referral triggers and provides additional product offerings based on member needs.
Provide excellent member service at all times
Critical thinking, proactive attitude, strong communication skills displaying empathy and caring
Must be extremely detail-oriented
Must be extremely articulate and present a professional image
Experienced with standard business applications including MS Office
Strong team-building and leadership skills focused on production-oriented goals
Participates in additional training courses when needed
Qualifications:
1 years of stable customer service experience in a high volume environment
Property & Casual Insurance Licensed (preferred)
Previous sales experience preferred
Type 25 wpm
Ability to use desktop computer system and hardware, e.g. mouse, keyboard
Logical problem solving skills
Proven oral/written communication skills
Must have availability to work various shifts
Ability to use Windows operating systems and navigate between various windows
Continuously demonstrate a high sense of urgency
Must have a keen sense of attention to detail, taking the initiative.
Must be able to pass a Federal Background Check and Drug
Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official email correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal email addresses to send official correspondence.

Teleperformance is an equal opportunity employer.

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