Back Shop Coordinator - Pasadena, CA

Sears Holdings Corporation (


  Full Time   Employee

United States

Responsible for providing coaching and technical counsel to all Technician levels to improve the productivity, profitability, and member experience of the Auto Center.
This position is responsible for providing direction and support for the back shop operations and Technician performance in the service bays of the Automotive Center. This includes, but is not limited to, assisting Store Management with: training of all Technician levels, coaching, and scheduling; new process training and implementation; conducting analyses and developing recommendations to increase sales volume, customer service, profitability and performance; identification and resolution of business problems; maintaining productivity standards; and assisting Store Management with the execution of all Auto Center back shop operations. The Lead Technician supports and organizes 4 levels of technicians to achieve high levels of Member experience and satisfaction by "doing what's right."


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