Licensed Health Insurance Professional - Military veterans preferred

Teleperformance (


  full-time   employee

Port Saint Lucie
United States

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

We are adding Customer Care, Bilingual Customer Care and Licensed Health Insurance Professionals to our team. This is an outstanding opportunity to join a team that takes pride in doing business with people, for people. It is a place where you’ll experience great job satisfaction in an inspiring, uplifting work environment.

What you will do

  • Licensed Agents with a 215, 218 or 240
  • Health License with a positive attitude, who are employee and client centric
  • able to work in a fast paced environment and be self motivated and focused on achieving performance expectations
  • Answer inbound and initiate outbound telephone calls
  • Communicate with customer effectively and clearly
  • Use independent judgment, logic and analytical skills in problem solving
  • Comply with all telesales regulatory guidelines
  • Track positive and non positive call outcomes in order to create effective rebuttals and identify best practices
  • Meet or exceed internal and external sales goals set on a daily, weekly and monthly basis

    What you will bring

  • Minimum of 1 year customer service/sales experience
  • Stable long term work history
  • Prior call center experience preferred
  • Must be 18 years old
  • Type 25 WPM
  • High School Graduate or GED
  • Ability to use desktop computer system and hardware, e.g. mouse, keyboard
  • Logical problem solving skills and ability to multi-task
  • Proven oral and written communication skills
  • Ability to resolve complex customer billing and service issues
  • Good negotiation skills
  • Strong listening and problem identification skills
  • Solid soft skills, ability to express empathy and manage/control call pace
  • Multi-tasking required -- ability to "talk and type", take precise notes through the interaction
  • Strong product knowledge, sales technique, rebuttal skills, and overcoming objections and strong conversion capabilities