Sears Holdings Corporation (http://jobs.sears.com/vet/learnmore_military.html)
Full Time Employee
This role is responsible for providing and maintaining a high level of customer service to the customers in all aspects of the authorized servicer environment. This role advocates for the customer through proactive intervention to improve service cycle time and the customer experience. The Service Advisor works with the authorized service providers and customers to ensure expedient fulfillment of all repair requests. The Service Advisor enables the authorized service providers to take care of customers by supporting all stages of the service experience. Additionally, the Service Advisor is tasked to provide feedback on current processes that inhibit or opportunities to improve the Company's ability to provide a compelling service experience.
Create additional capacity for In-Home business to grow new members by routing Service Plan and In Warranty calls to third party providers at previously negotiated labor rates and validates claims submitted for services provided by the contractors. Reduce state of service for In Home service members, validate existing members receive a wow experience through continued monitoring of CSAT levels of providers and reducing expenses through validation of services rendered by providers.