Hiring Immediately for HVAC Mechanical Technician! Hiring Bonus $1500!

Sears Holdings Corporation (http://jobs.sears.com/vet/learnmore_military.html)
Customer Service


  Full Time   Employee

United States

Come and join our fast-paced team of industry experts! Special Hiring Bonus of $1500!!
Relocation Assistance maybe Applicable!

Job Purpose:

Directly supports HVAC field service technicians via in-bound phone lines using technical product knowledge, computerized database information, other file lookup methods, and outside sources when no in-house information is available. Records information on each call in a computerized database system. Performs other specific duties as assigned to support the daily activities of the department and Company.

Job Responsibilities:

? Answer incoming calls from field technicians and provide technical assistance and/or symptom analysis in the repair of mechanical products
? Identify part numbers and product specification on mechanical parts
? Document contents of phone calls in computerized database
? Attend related training and consult with colleagues regarding technical issues
? Performs miscellaneous duties as assigned

Specific Essential Functions:

The Technician?s specific functions fall into four main groups: Technical:
? Accurately diagnose and repair consumer mechanical product
? Ability to communicate effectively over the phone (requires wearing a headset)
? Ability to operate a computer in a Windows Environment and use different computer applications as required
? Ability to give the customer an accurate diagnosis of repair or adjustment as is applicable
? Ability to provide knowledgeable, courteous and professional customer service
? Must have knowledge of and application of basic electrical principles
? Ability to work variable and flexible hours including required overtime
? Ability to handle stressful situations and work in a fast-paced environment


? Ability to communicate diagnosis and needed repairs of products to the customer in a knowledgeable and courteous manner
? Ability to read, understand, and apply written text of a technical nature, in order to answer questions, solve problems, and complete job tasks
? Ability to effectively communicate with Sears associates, vendors, third party customers and other outside sources
? Ability to effectively communicate the benefits of the Value Added Services to the customers
? Ability to read, write, and speak

English Service Performance:

? Ability to perform all services within manufacturer specifications
? Ability to perform all procedures and work instruction according to ISO 9001 standards
? Ability to read, understand and navigate through information presented in diagram, or other pictorial displays
? Ability to effectively demonstrate appropriate time management skills
? Ability to work with minimal supervision
? Ability to maintain a professional appearance according to company dress code
? Must demonstrate a commitment to quality work in all areas
? Ability to follow specific process steps to ensure quality workmanship and prevent recalls ? Ability to follow all technical processes related to the job


? Ability to apply appropriate security, maintenance, and safety procedures in a Lab Environment
? Ability to apply appropriate use of personal protective equipment (i.e. back belt, safety glasses)
? Ability to avoid accidents by recognizing potentially unsafe situations, and responding appropriately when accidents occurs
? Ability to follow appropriate industry specific regulations related to the handling of hazardous materials


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