Service Desk/Specialist

ManTech (


  Full Time   Employee   Contractor

United States

Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer oriented Information Technology Analyst to perform as an Service Desk Manager/Specialist to support the Service Desk Team for an IT Operations and Maintenance contract in the Bethesda, MD.

Responsibilities include, but are not limited to:

? Perform a variety of analytical tasks which are broad in nature and are concerned with the design and implementation, including personnel, hardware, software and support facilities and/or equipment Perform with some latitude for un-reviewed actions and decisions
? Plan and perform analytical and engineering research, design development, and other assignments in conformance with design, engineering and customer specifications
? Coordinate the activities of technicians assigned to specific analytical projects

Required Qualifications:

? Develops new concepts and processes. Analyzes root causes and resolves issues. Supports more junior level technicians and specialists in their activities. Can perform all tasks of lower level technicians or specialists.
? Works individually, actively participates on integrated teams, and may also lead a task, project or team
? Requires guidance and direction from more senior level technicians, specialists, and managers only when dealing with new, uncertain situations. Provides guidance to lower level technicians and specialists.
? Training/Certifications. DoD 8570.01 compliant: Security +, GSEC, SSCP, or CCNA Security
Desired Qualifications:
Training or certification in any of the following, ITIL, ITSM, DevOps, SAFe, Jira
Education Requirements:
Degree from accredited institute in an area applicable to the position Minimum years of relevant experience in addition to education level
High School Diploma / GED 8
Associates Degree 6
Bachelor?s Degree 4
Master?s Degree 2

Security Requirements:

U.S. Citizenship and an Active Top Secret Clearance with SCI Eligibility. Must be clearable up to TS/SCI with Polygraph.



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