Service Desk Level 2 - ITC # 867

11/11/17
CSRA (www.csra.com)
Other

/yr

  Full Time   Employee


USA LA Bossier City
Louisiana
United States

Clearance Level Must Currently Possess:
Top Secret w/SCI eligibility
Clearance Level Must Be Able to Obtain:
Top Secret SCI
Suitability:
Polygraph
Job Family:
Customer Support
Job Description:
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. AA or equivalent + 6 yrs related experience
# of Openings:
1
Scheduled Weekly Hours:
40
Telecommuting Options:
Telecommuting Not Allowed
Work Location:
USA LA Bossier City - 6310 E Texas St (LAS004)
Additional Work Locations:
CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

 

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