Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions Group. At ManTech International Corporation, you'll Help protect our national security while working on innovative projects that ofer opportunities for advancement.
Currently, ManTech is seeking a motivated, career and customer oriented Junior Helpdesk Specialist to join our team in the Springfield, VA area to provide unparalleled support to our customer and to begin an exciting and rewarding career with ManTech.
Responsibilities include, but are not limited to:
Provide technical assistance and support for Enterprise Watch services
Monitors operational activities of all cells to maintain centralized situational awareness of the overall health of IT services
Communicates the status and any incidents or concerns to ESC staff, GDOs and other stakeholders
Helps coordinate with impacted mission partners and communicates outages and plans for recovery
Maintains documentation and SOPs
Trains and provides guidance and direction to less senior Help Desk staff
Help provide technical assistance and support for Workflow Management services
Monitor and support ticket workflows
Review, assign, reconcile and support the management of tickets throughout their lifecycle
Helps coordinate with IT service providers and communicates outages and plans for recovery
High School and 5 years or Bachelor's degree and one year of Help Desk
One or more years of related experience and the ability to obtain 8570 Compliance within 3 - 6 months.
(A+ or Sec+CE)
Experience monitoring operational activities of all cells
Experience coordinating with impacted mission partners and communication of outages and plans
Experience Monitoring and supporting ticket workflows
Security Requirements: An Active TS/SCI clearance is required