Customer Service/Sales Advisor Position

Sears Holdings Corporation (
Customer Service


  Full Time   Employee

United States

The Telephone Customer/Sales Advisor Position is responsible for handling telephone calls from internal and external customers and attempts to sell Protection Agreements on Sears products that the Customer either already owns or has recently purchased and/or developing Maintenance and Protection Agreement sales over the phone from leads generated from the Customer database .The Telephone Sales Advisor also answers questions from existing or prior Protection Agreement customers and must be able to handle complex Customer issues on a reoccurring basis. Supports Service Contract customers calling in for services/assistance with their protection agreements and responsible for providing assistance to customers who contact SHC with questions regarding the benefits or fulfillment of an SHC Protection Agreement product or requests to cancel agreements.


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