Sears Holdings Corporation (http://jobs.sears.com/vet/learnmore_military.html)
Part Time Employee
GENERAL SUMMARY: Under the direction of the In Store Supervisor, an In Store Marketer approaches customers in the Sears full line store to generate quality leads from a homeowner that has an interest in a no cost, no obligation estimate on one of our home improvement products. The In Store Marketer is the first contact with potential Sears Home Improvement Product customers and must maintain a high level of customer service as a ?Greeter? in the retail store environment. Must be courteous and professional at all times with Sears?s customers and retail associates. SCOPE OF RESPONSIBILITY: ? Maintain company established budgeted performance metrics, e.g. productivity, confirmation, hot calls and CLPH. ? As defined in the Standard Operating Procedures and related training, ask appropriate questions to determine customer needs and interest in scheduling an appointment. ? As defined in the Standard Operating Procedures and related training, respond appropriately (rebut) to soft objections or concerns from customer. ? Must be committed to maintaining and meeting scheduling requirements established at time of hire or as agreed upon ? between supervisor and associate. JOB RESPONSIBILITIES: ? Ability to introduce yourself and greet each customer in a professional manner. Thank customers for shopping at Sears. ? Maintain a positive mental attitude at all times and handle each customer (internal and external) in a polite, professional manner. ? Maintain a general knowledge of Sears?s retail store layout in order to direct customers to specific departments. ? Direct customer complaints/concerns to appropriate parties. ? Based on skill and ability, the In Store Marketer may be asked to assist in training new team members. ? Report hours worked and lead information on a daily basis. ? Call in leads to the Appointment Center at the end of each shift. ? Fax time sheet and customer report at end of the shift on the last day worked for the week. ? Perform other duties as assigned.