Customer Service Representative - Electrical Wholesale
Graybar Electric Company, Inc., is a fortune 500 company with $6 billion in annual revenues and is a leader in the distribution of high quality electrical, communications and data networking products. We are 8300 employees strong and in more than 290 locations across North America including Canada and Puerto Rico.
Graybar is looking for talented, enthusiastic and motivated people to help us to continue our tradition of performing and exceeding at the highest levels of Customer satisfaction in every area of our business while also recognizing your talent for success and opportunity for growth development.
We are currently seeking a Customer Service Representative to support our growing electrical wholesale distribution business lines in New Jersey.
What are your responsibilities?
Provide a positive Customer experience in line with quality standards.
Handle all incoming and outgoing Customer calls in a courteous and professional manner.
Coordinate prompt handling of Customer Service requests, including but not limited to order entry, pricing, expediting, billing, order maintenance, credit and claims.
Integral point of contact for customers while keeping their best interests in mind at all times.
Provide Customer solutions by thinking out side of the box which can include researching hard to find products/materials.
Handle all Customer correspondence by communicating in a timely manner.
Represents customers in the event of resolutions for all disputes, claims and dealings with Graybar suppliers.
Participates in corrective branch actions resolving deficiencies.
Proactively and knowledgeably presents and sells Graybar products and services on all inbound calls.
Assists customers by providing support on product selections and applications.
Participates in Continuous Improvement Project Teams in an effort to limit rework, process efficiencies and services.
Other duties as assigned.
Requirements we seek:
2+ years of experience in Customer Service. Electrical or wholesale distribution knowledge a plus.
High school diploma/GED required. Technical or college degree preferred. Supply Chain, Construction Management, Business Administration or Marketing/Sales degree a plus
Military experience in logistics a plus.
Customer focused and results motivated professional with a can do attitude to succeed.
Team player who also can work independently.
Excellent interpersonal, presentation and communication skills (verbal & written).
Highly proficient computer skills in MS Office Suite. SAP knowledge a plus.
Highly organized with attention to detail a must.
Ability to thrive and succeed in a fast paced environment.
Why Join Graybar?
Competitive compensation. Comprehensive benefit plans. Time off policy. 401(k). Profit sharing. Stock options. Tuition reimbursement and training & development. Opportunity to work for an employee owned company that is admired for its financial stability, innovation and management quality.
Selling Power magazine - #20 Out of the 50 Best Companies to Sell for in 2017 http://www.sellingpower.com/2017/50-best-companies-to-sell-for/
EOE Minorities/Females/Protected Veterans/Disabled Click the link to view your equal employment rights (EEO Is the Law) - http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf