Join the Sears Home Services team as an HVAC Service Technician! No On-Call Work! No Sundays! Join Us Today!
At Sears, we provide competitive pay and ongoing training in a collaborative, supportive, and team-oriented setting. In the repair technician role, you will enjoy working independently as a representative of a leading retailer and in-Home service provider. For the HVAC Service Technician, we provide the following:
The HVAC Licensed Technician is responsible for providing timely and quality service and repairs of customers' products (Heat Pumps, Heating Ventilation and Air Conditioning and Oil Furnaces & Boilers) while maintaining a high level of customer service. Additionally, this position promotes and sells additional products and services that directly impact the profitability of the Company. Finally, the incumbent of this position will be required to hold and maintain a recognized professional HVAC license that is required to do business in the state, county or CITY of residence and Sears will use this license to conduct business in that district.
Ensures complete protection of customer's property by repairing and servicing Heating Ventilation and Air Conditioning (HVAC) equipment and material in a safe, professional and expeditious manner
Demonstrates a sense of urgency to meet the customer time commitment and render outstanding customer service to each customer
Responsible for all customer relations and customer interaction during the term of the job, including final inspection, necessary completion of all documentation and the collection of final payment or finance paperwork
Performs timely and quality repairs in resolving customer complaints
Diagnoses and repairs appliance and equipment in the customer's Home and gives the customer an accurate estimate of the cost of repair if applicable
Works as a dedicated team member to ensure fast, flexible and expert service to every customer
Follows the Value Added Service Process (i.e. selling extended warranties, water filters, generating customer interest in new Heating Ventilation and Air Conditioning systems as appropriate by effectively communication the benefits to the customer
Maintains truck stock inventory and ensures maintenance schedule are within the Company guidelines (i.e. wash truck weekly, oil changes) and ensures tools and equipment are in safe operating condition
Train and monitor all installation technicians to ensure professional, quality, and accurate code specific installations
Uses basic tools or instruments to assemble, adjust, calibrate, repair or test various products
Represents the Company in a business-like and professional manner, including conformance to the Code of Conduct and Sears' Ethical Business practices