Service Desk Technician (Secret + Security+CE) - Arlington, Virginia



  Full Time   Employee

USA VA Arlington

United States

Clearance Level Must Currently Possess:
Interim Secret
Clearance Level Must Be Able to Obtain:
No Suitability Required
Job Family:
Customer Support
Job Description:
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
AA or equivalent + 3 yrs related experience
Secret clearance required
Security+ certification required
ITIL certification required
# of Openings:
Scheduled Weekly Hours:
Telecommuting Options:
Some Telecommuting Allowed
Work Location:
USA VA Arlington - 111 South George Mason Dr (VAC292)
Additional Work Locations:
CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


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