Executive, IT Service Delivery

ManTech (www.mantech.com)


  full-time   employee   contract

United States

ManTech is seeking an experienced IT executive to serve as the IT Service Delivery Lead on a multi-billion dollar, long-term contract supporting a government customer. This is an opportunity to transform service Delivery for population of Up to 50,000 users distributed across multiple locations throughout the United States.

Essential Job Duties:

Leads the IT service Delivery model design during the proposal process; supports responses to final proposal revisions and may attend oral briefings with the client

Responsible for establishing, implementing, and maintaining Service Delivery goals and objectives in alignment with client?s strategic enterprise and business goals

Defines Service Level Agreements (SLAs) and designs the organization (people and processes) to regularly exceed SLA requirements and continuously improve speed and quality

Leads all aspects of service Delivery organization; responsible for hiring, performance management, and leadership for an organization of 500 personnel

Develops, coordinates, and oversees the enforcement of client?s enterprise methodologies, policies, procedures, tools, guidelines and standards of operations within the service Delivery organization

Drives continuous improvement initiatives and works with client leaders to implement operational or process changes that improve efficiency and effectiveness

Establishes and maintains Delivery operations roadmap, standards and metrics which support the overall enterprise business

Interacts with executive level clients to promote ManTech solutions and/or resolve client Delivery issues

Provides input and consultation to leadership regarding Delivery services, total cost of Delivery, return on investment and opportunities to utilize technology to provide business advantage

Minimum Requirements:

Ability to achieve a public trust level suitability/clearance

Bachelor?s degree in Information Technology, Computer Science, or a related field required; Master?s degree preferred

15 or more years of experience in IT Service Delivery, with leadership of over 250 staff in a multi-location environment

Advanced knowledge in the following areas:

o IT managed services

o IT infrastructure and operations management

Demonstrated ability in maintaining excellent customer satisfaction rating while meeting/exceeding all SLAs

Ability to interface with executive level government customers, achieve buy-in and support for initiatives

Experience leading significant change management initiatives

Strong leadership skills- ability to mentor and coach subordinate leaders to drive excellence throughout the team