Service Desk Associate (Job Number:433858)
SAIC has an opening for a Service Desk Associate in Oak Ridge, TN.
The Service Desk Associate will provide support for local and remote users with Microsoft Outlook, standard Windows desktop applications and operating systems, a variety of commercial (COTS) packages, intranet and internet browser, Blackberry, Android, and iOS devices, and Deltek applications. This is a shift work position requiring some flexibility in work hours.
? Must be willing to work between business hours of 6:30am-9pm M-F and occasional Saturdays, including several weeks of on-call responsibilities each year. Hours are subject to change.
TYPICAL EDUCATION AND EXPERIENCE: AA Degree in related discipline; Or, High School and up to two (2) years of related experience with certification.
Hardware/software troubleshooting experience.
? US Citizenship
? High school diploma or GED.
? 6 months of computer support in a technical call center environment.
? Proven experience providing effective and professional communication addressing moderately complex technical issues via telephone, email, and person-to-person.
? Demonstrated customer awareness, strong written and verbal communication skills.
? Provide excellent customer Service.
? Experience in desktop support, IT concepts, and help Desk software.
? Proven ability to think and troubleshoot logically, and act decisively in critical situations.
? Experience with Microsoft Office Products, Internet Explorer, and Windows.
? May be some travel
Minimum 2 years experience computer hardware/software support.
? Technical certifications such as A+, MCP, MCSE, CCNA.
? Windows 7, IE 8 and IE 11, Terminal Services, VPN software, Microsoft and other commonly used commercial products (including Office 2010 Suite), strong Microsoft Outlook skills, remote access, Deltek Costpoint, Blackberry, Android and iOS support.
? Account administration, password reset experience.
SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC has approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com.
EOE AA M/F/Vet/Disability
Job Posting: Jan 31, 2018, 5:00:00 AM
Primary Location: United States-TN-OAK RIDGE
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Shift: Day Job