full-time employee contract
Must be capable of performing analysis of system operations. Must have knowledge of and experience in the operations of hardware systems and components. Must have experience in fault detection, isolation, and correction of hardware systems and individual components. Must be capable of routine system maintenance and analysis functions including: hardware configurations; adding, removing and replacing hardware components; use of hardware and software diagnostic testing tools. A minimum of two (2) years experience in performing similar or related work in the functional area to which assigned is required. Military experience is desirable.
? Provide Functional and Technical Support to the diverse community of Blue Force Tracking Aviation modules to include Log Book, Quality Control Office, Production Control Office, and Flight Operations.
? Assist in the instruction and daily maintenance of all aircraft and log book records with customers to assure accuracy.
? Provide Onsite Briefings for all unit personnel
? Provide Formal Training Classes on all Blue Force Tracking Aviation for all users
? Provide over the Shoulder Training for all Blue Force Tracking Aviation software users
? Provide Help Desk Support
? Perform Technical Troubleshooting
? Resolve Procedural Issues
? Maintain and update an electronic database of common procedural issues and solutions or quick fixes to known issues.
? Capture and File Electronic Trouble Reports and Software Change Requests
? Assist in Implementing New Aircraft into the system
? Assist with Aircraft Transfers
? Report Data Quality Issues to Unit Personnel
? Support Remote Deployments
? Short duration travel to CONUS and OCONUS locations
? Coordinate Hardware Replacements and Repairs
? Assist in Fielding New Hardware
? Assist in Fielding New Software Versions
? Maintain an advanced level of technical knowledge and skills required to execute all Field Service representative tasks assigned
? Perform other duties as required