NASA Operations Manager - Huntsville, AL

2018-04-23
CSRA (www.csra.com)
Other

/yr

  full-time   employee


Huntsville
Alabama
United States

Directs all phases of programs from inception through completion. Responsible for the cost, schedule and technical performance of company programs or subsystems of major programs. Participates in the negotiation of contract and contract changes. Coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract. Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance. Establishes design concepts, criteria and engineering efforts for product research, development, integration and test. Develops new business or expands the product line with the customer. Establishes milestones and monitors adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications. Directs the work of employees assigned to the program from technical and administrative areas.

JOB DESCRIPTION ? Operations Manager (OM)

OM position associated with this work will be responsible for day-to-day contract service operations support functions, involving multiple, complex and interrelated project tasks. The OM will be responsible for managing teams of contract support personnel at all NASA locations and enterprise support functions. OM will maintain and manage the customer interface at operational levels of the customer?s organization, and will meet with other customer and contractor personnel to formulate and review task plans and deliverable items. The OM will ensure conformance with program or project task schedules and costs, and establish and maintain technical and financial reports to show the progress of projects to management and customers as required. The OM will organize and delegate responsibilities to subordinates and oversee the successful completion of all assigned tasks. 

This position will report to the Senior Program Manager for the program.

RESPONSIBILITES & DUTIES

  • Meet with other customer and contractor personnel to formulate and review task plans and deliverable items
  • Ensure conformance with program or project task schedules and costs
  • Establish and maintain technical and financial reports to show the progress of projects to management and customers as required
  • Organize and delegate responsibilities to subordinates and oversee the successful completion of all assigned tasks

QUALIFICATIONS & SKILLS

  • BS or BA and a minimum of 10 years or MS/MA and 8 years of experience with the management of an Enterprise IT Service Delivery and Management Program.
  • Experience with the management, manpower utilization, and supervision of employees (including subcontractors) of various labor categories and skills in projects similar in size and scope; has successfully managed Enterprise Information Systems programs
  • Proficient in managing activities supporting Compute Capacity Services, Unified Messaging Services, Cloud and storage offerings, Service Desk and Deskside support.
  • Familiarity with the administration of firm fixed price cost-type contracts.

ATTRIBUTES FOR SUCCESS

In addition to the qualifications listed above, successful candidates will have strong organizational, presentation, and customer service skills.  NASA experience a strong plus. PMP, ITIL, CMMI

 

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