CSRA is seeking a ServiceNow Developer to join our NIH CIT Service Desk and IT Services Team. In this role, you will work as part of a multi-disciplinary team of software developers and other IT professionals to support, maintain, and enhance the ServiceNow ITSM application in support of the NIH mission. You will join a highly collaborative team focused on delivering high value to its customers. You will work in close cooperation with other developers, managers and product owners on project teams, as well as work independently on smaller efforts with limited direct supervision.
JOB RESPONSIBILITIES AND FUNCTIONS:
Develop, maintain and enhance applications on the ServiceNow ITSM platform (help desk/service management)
Support the team in ServiceNow operations like User/ Group administration, reporting, Metrics, SLAs, etc.
Leverage both proven and innovative technology approaches to solve challenging business problems
Provide technical assessments, written documentation and technical expertise
Be available for on-call rotation to support any production issues impacting ServiceNow or its related systems within the enterprise supported by the team.
Support and enhance reporting solutions both within ServiceNow and through external reporting solutions to support the customer's strategic goals
Contribute to the team?s efforts to consistently meet the KPIs and goals set by the customer
Communicate with the customer in non-technical terms, understand their business requirements, and provide suitable solutions.
Work on continuous improvement by sharing experiences and knowledge within the team
Provide quality and consistent service to the customer.
REQUIRED QUALIFICATIONS AND SKILLS:
BS or equivalent + 9 yrs related experience, or MS + 7 yrs related experience or the equivalent combination of experience/education.
Prior experience implementing and deploying the core suite of ITSM applications (Incident, Problem, Change, Domain Separation)
Prior experience developing solutions across the ServiceNow platform that leverage the automation and integration capabilities of ServiceNow.
DESIRED QUALIFICATIONS AND SKILLS:
Any ServiceNow certifications is a plus
ATTRIBUTES FOR SUCCESS:
Excellent written and verbal communication skills
Good organizational and analytical skills
Full time employment with CSRA
Require a Public Trust Clearance
Customer site in Bethesda, MD
Opportunity to telework 1 day a week once established and with manager approval