Sears Holdings Corporation (http://jobs.sears.com/vet/learnmore_military.html)
The Director, Shop Your Way Member Service Operations will be responsible for ensuring that the operational pillars within the SYW Member Service team are effectively supported and progressed to world-class capabilities. The ideal candidate will have measured success in defining processes, operational excellence, growing distributed sales teams, and growth hacking efforts with teams of contractors and employees with special emphasis on products, membership loyalty programs, and business road-mapping. This position is responsible for planning, organizing, and deployment of acquisition, training, assessment, and measurement of contractor Personal Shoppers (PS). Additionally, this position will support our Operations Managers who oversee our Member Service Leads (MSL) with deployment of acquisition, training, assessment, and measurement of our In-House and In-Store Member Service Leads. This position reports to the General Manager, Shop Your Way Member Service and will be based at the Sears Holdings Corporation Corporate Office in HOFFMAN ESTATES, IL.