Customer Service Representative - Military veterans preferred

2018-10-27
Carmax (http://jobs.carmax.com/)
Other

/yr

  full-time   employee


Kennesaw
Georgia
United States

Description:

Position Description

CarMax has been a Fortune “100 Best Companies to Work For since 2005”, was awarded a Top Workplaces honor by The Atlanta Journal Constitution and ranked one of Atlanta’s top 25 large companies since 2015, and Training magazine’s “Top 125 Training Companies” since 2008. Our culture is built upon the values of respect, integrity and transparency, and we live these values every day in how we treat our Customers and our Associates.

Here are a few facts about CAF (CarMax Auto Finance):
• Portfolio size of more than $11 billion.
• Great work-life balance, community involvement, team engagement events, on-site gym…etc.
• We provide benefits that support the diverse needs of our workforce (e.g., flexible time, adoption assistance, domestic partner health care coverage, and more)
• Not a suit & tie environment, think jeans and sneakers.

SUMMARY:

Under limited supervision, responsible for answering incoming phone calls from customers and resolving any questions received from customers on the status of their account.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•Take incoming phone calls from customers and answer customer questions regarding his/her account.
•Resolve any customer issues regarding their account, partnering with a supervisor if necessary.
•Verify customer information on account is correct and update as necessary using computer screens.
•Advise customers of the status of their account (paid current or past due) by reviewing account information on collections system.
•Educate customers regarding their account, interest accruals, late fees, credit reporting, payment options and account management options.
•Influence customers to make payments on the account.
•Process customer payments via inter-company computer systems.
•Annotate accounts in inter-company systems to document all interactions with the customer.
•Process customer correspondence requests and return mail.
•Understand and adhere to company policies and procedures including collection policies/laws.
•Work with other departments/personnel where necessary to resolve customer questions/issues.
•Perform above functions within department expectations/metrics.

Training is Monday through Friday from 9:00 AM until 6:00 pm for 5 weeks. You must be available to attend and pass ALL of the training to continue full time employment.

WORK SCHEDULE AFTER TRAINING:
Monday – Friday: Variable (2 nights and 3 Mids/Days) Variable Saturdays (9am-6pm)

Position Requirements