LOGNET Help Desk Senior Specialist - Secret Clearance - McChord Air Force Base (WA)

2018-05-25
CSRA (www.csra.com)
Other

/yr

  full-time   employee


McChord AFB
Washington
United States

General Dynamics Information Technology and CSRA have united to create the premier provider of high-tech IT solutions to the government IT market. Together as General Dynamics Information Technology, we deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems.

We are seeking a Help Desk Senior Specialist at McChord Air Force Base in Washington.  This position requires active Secret clearance.

The responsibilities include:

Acts as team lead for General Dynamics IT maintenance personnel (typically one other person) operating on the LOGNET contract.

  • Resolves hardware and software technical problems on laptops, servers, and peripherals. Devices typically run Microsoft Windows 10 or Windows Server 2012 R2 and are owned by US Air Force and installed in maintenance shops.
  • May answer queries by telephone but will usually identify problems during frequent (daily) visits to customer sites. 
  • Primary responsibility is to conduct hardware inspections and conduct preventive maintenance of eTools - typically ruggedized laptop PCs running Windows 10. 

  • Repairs items found to be defective or orders replacement parts, tracks delivery status and installs upon receipt of parts. 

  • Records all work accomplished using Remedy IT Service Management software.   

  • Inputs standardized Data into maintenance software applications to assist in diagnosis, identification, isolation, and problem analysis and compilation of historical database records.

  • Route calls to product line specialists, application, or system support specialists.
  • Alerts management to recurring problems and patterns of problems.
  • Positive customer service attitude.
  • Detailed technical problem solving approach.
  • Excellent interpersonal communications skills.
  • Physical strength to lift up to 50 pounds.
  • Ability to walk between work sites as required. 

Qualifications:

  • AA or equivalent + 3 yrs related experience
  • SECRET Security Clearance
  • Information Assurance Level II Certification (Security+CE)

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