Sr Tech Support Engineer I / II

Raytheon (


  full-time   employee

United States

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Do you make individuals on your team better?

Do you have a knack for seeing the big picture?

Do you enjoy challenges and helping to create a future state for your discipline and organization?

Do you actively seek out problems and develop solutions?

The Data Management, Engineering Intelligence and EXecution (DEX) department is looking for individuals to contribute to a fast paced Engineering Team and work closely with the Whole Life Systems Engineering (WLSE) Functional Management to develop and implement strategic goals and influence Engineering and Whole Lifecycle Engineering requirements with Program and Sr. Leadership as a DEX Section Head.
The ideal candidate will have strong influential communication and leadership skills, with the ability to develop solutions to problems of unusual complexity that require a high degree of ingenuity, creativity, and innovation.
The WLSE mission is to provide superior mission Support and data integrity through innovation, collaboration, accountability, and flawless execution throughout the product life cycle, resulting in best value solutions. Our responsibilities include minimizing the total cost of ownership through engineering upfront planning and decision analysis related to product reliability, maintainability, supportability, safety and environmental impacts to our customers. It also includes the operational aspects of mission Support such as field and Technical Support, repairs and spares management and program management Support. WLSE also is responsible for configuration management, including software configuration management, as well as data management. Our vision is to be the provider of innovative affordable engineering solutions for product life cycle assurance and Support to ensure customer satisfaction.

Note: This position can be a Salary Grade G08 or G09 based on the candidate's qualifications as they relate to the skills, experience and responsibility requirements for the position.

Position Summary
The Section Head will be expected to engage with all Program Managers, Chief Engineers, and IPTLs for assigned programs to ensure that WLSE is actively represented within the Product Lines. As with all Section Heads in WLSE the successful candidate for this section will be accountable and responsible for:

Technical Role and Responsibilities:
  • Direct team members in industrial and process evaluation, improvement and/or re-engineering in Support logistics activities
  • Assist in the development of action plans to address key engineering focus areas
  • Team?s Technical Execution of for the successful development and production of a product to committed cost and schedule, ensuring team interaction, the ?right? job assignments and Team Program Integration Accountable for professionally supporting, technically, all program milestones and positively engaging to contribute to successful reviews and customer interchanges
  • Identifying and elevating, when required, Technical execution risks (includes Technical Discipline, Technical Performance, Cost and Schedule Performance) to program and functional management
  • Meeting the Team?s committed schedule, cost and performance requirements
  • Enabling Speed through the use of common solutions, common hardware, modularity and Smart Buyer techniques in the design/development process
  • Ensuring the team is knowledgeable of and demonstrates disciplined adherence, approved engineering, engineering data bases, engineering tools and design/development processes to ensure robust performance, Producibility and affordability
  • Utilization of measures that provide program and functional management insight into the health of the Team?s Technical execution
  • Understanding, identifying communicating and mitigating Technical risks
As well as for the Leadership Responsibilities:
  • Timely, honest, unbiased performance evaluation, and for conducting performance/career development discussions including plans for employee improvement
  • Mentor/coach, technically and personally, to ensure success of the employee
  • Creating a diverse team and providing an open environment conducive to each team member reaching their full potential
  • Effective communication, both with the team and, horizontally and vertically across the organization
  • Defining appropriate training opportunities to ensure Technical execution and personal growth
  • Defining team manpower needs to management
  • Ensures the team understands and follows proper company media
  • Working with the WLSE Leadership teams on goals, strategy and innovate solutions for customer and company initiatives
  • Recognizing and providing appropriate team and individual rewards and recognition
  • Collaborating with other section heads and WLSE leaders to ensure proper Support and timely completion of all requirements
Required Skills:
  • Minimum 4+ years related experience
  • This position requires the eligibility to obtain a security clearance. Except in rare circumstances, only U.S. citizens are eligible for a security clearance.
  • Knowledge of project management methodologies; Waterfall or Agile and applicable tools such as Project Management software (schedule, workflow, etc.)
  • Knowledge of Contracts; legal binding requirements, and how to execute process to meet requirements
  • Experience managing resources (staff and financial); staffing and planning to meet business needs

Desired Skills:
  • Must be able to work independently as well as in a team environment
  • Excellent communication and collaboration skills and ability to interface with top management and key suppliers
  • Must have excellent leadership skills, ability to identify potential problems and take corrective action as needed
  • Strong analytical and problem solving skills, and experience working in teams as both a member and a leader
  • Motivated change leaders in sustainment and Support
  • Strategic and Visionary thinker
  • System thinking
  • Change Agents ? leading the way for change in the organization
  • Challenging the status quo. Embracing the possible even when the probable seems daunting.
  • Attention to detail / pride of ownership
  • Expert in the field of Configuration Control and Work Product Life Cycle/Management
  • cPDM tool experience
  • Adaptable and flexible to change

Required Education (including Major):
  • Bachelor?s degree

Ability to obtain a Secret Clearance; Existing Secret Clearance preferred
U.S. Citizenship status is required as this position will need a U.S. Security Clearance within 1 year of start date.

Non-US citizens may not be eligible to obtain a security clearance. The Defense Industrial Security Clearance Office (DISCO), an agency of the Department of Defense, handles and adjudicates the security clearance process. Security clearance factors include, but are not limited to, allegiance to the US, foreign influence, foreign preference, criminal conduct, security violations and drug involvement. Employment is contingent on other factors, including, but not limited to, background checks and drug screens


Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.


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