Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you ll help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech is seeking a motivated, career and customer oriented Global Security Control Center Operator to join our team in the Fort Belvoir, VA. area to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech.
Responsibilities include, but are not limited to:
Serves as the central point of contact for multiple physical security systems at the client?s Headquarters location, including operating and maintaining the Diamond II security access control system, intrusion detection systems (IDSs), and an array of closed circuit television (CCTV) cameras
Records security system alarms, facilities and security system/equipment deficiencies, and other occurrences for appropriate follow-up
Dispatches security officers to alarm activations, security/emergency incidents, and other critical events occurring within the facility to determine the cause and to render immediate on-scene security and assistance, as required
Monitors world events for potential impact to client assets
Makes accurate and timely notifications to senior Agency leaders, functional representatives, and other key personnel during routine and emergency situations
Supports facility, Agency, and installation emergency actions (actual and simulated), including Occupant Emergency Plan (OEP) and Continuity of Operations Plan (COOP) activations
Performs other security-related functions as directed by management, the client, and installation official
High school diploma or equivalent
An equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
Minimum of 1 year experience in an operations center/call center environment
Experience in balancing stress and workload to ensure mission success and continuity of operations
Capable of accurately making critically important decisions with little information and time
High-level customer service skills as demonstrated by way of previous work history
Excellent grasp of MS Office suite and programs, to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.
High-level analytic and computer skills; must be able to navigate menus and perform logic-based searches of data rapidly and effectively
Ability to interact effectively at various professional levels and across diverse cultures
Multitasking skills, including the ability to answer multiple phone lines, prioritize alarms, and efficiently dispatch security officers while receiving visitors, issuing/altering/deactivating ID badges, responding to emails, and monitoring CCTV equipment
Excellent communications skills, including a mastery of the English language-both written and spoken Ability to maintain a positive attitude and high motivation level focused on success
Professional and calm demeanor, even under high pressure/stress
Ability to sit for prolonged periods of time (the entire work day) without becoming distracted or complacent