CSRA, a General Dynamics Information Technology Company, is currently seeking several Help Desk Technicians to join our mission critical team located in Fort Bragg, NC. Successful candidates must have an active TS with SCI eligibility to be considered.
Help Desk mid provide support to users in resolving problems using help desk center tools.
The responsibilities of the help desk mid may also include support in the areas of electronic
mail, account creation and maintenance, standard desktop applications, and applications
developed by the Government.
Experience Requirements: A minimum of five years of experience, of which at least three years must be specialized. General experience includes background in information systems development, network operations, application performance in a client/server environment, or related fields. Specialized experience includes the management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations, and prior supervision of help desk employees. The Help Desk Mid must have a demonstrated ability to communicate well both orally and in writing and have a positive customer service attitude.