Help Desk Technical Support I

2018-06-13
CSRA (www.csra.com)
Other

/yr

  part-time   employee


Beavercreek
Ohio
United States

Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking using an Access database. Alerts management to recurring problems and patterns of problems. DESIRED QUALIFICATIONS: AA or equivalent + 0 yrs experience

 

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