In-Store Customer Service Representative - Military veterans preferred

2018-10-17
GoWireless (GoWireless.com)
Other

/yr

  full-time   employee


Yonkers

VERIZON AUTHORIZED RETAILER - GOWIRELESS

Looking for a rewarding career opportunity? GoWireless has it all. We are offering In Store Customer Service Representatives an exciting opportunity to become a valued member of our successful retail force and growth with one of the leading providers of wireless products, services and accessories in the US market.

As a Verizon Wireless Premium Retailer, we offer a competitive compensation package, excellent advancement opportunities, Health, Dental, Vision, and Aflac benefits, Paid Time Off, 401(k), Product Discounts, Top-notch Training, and a fun, success-driven work environment for Full-time shifts. We pride ourselves on offering superior customer service, as well as having the best locations throughout the state.

Position Overview The In-Store Customer Service Representative will welcome and greet customers as they enter the store. In order to be successful, the In-Store Customer Service Representative should understand how to communicate with customers in a fast paced environment. This position is responsible for registering customers as they come into the store, provide general information, and monitor the store flow.

Core Duties and Responsibilities

  • Provide consistent excellent customer service experience by maintaining the highest degree of courtesy and professionalism
  • Responsible for handling customer service issues such as Datascape bill-pay, setting up phone features like voicemail and speed dial, and making sure customers are pleased with GoWireless and their Verizon experience
  • Enthusiastically greet customers upon entering and exiting the store
  • Direct customers to appropriate section of the store, and familiarize customers with store layout and available resources
  • Manage wait times and customer expectations to help monitor store flow
  • Prepare and process sales through GoWireless POS systems
  • Responsible for monitoring store merchandise to maintain optimum inventory level
  • Responsible for maintaining store standards and appearance
  • Responsible for adherence to all Company policies and procedures
  • Other duties as assigned by the Store Manager or District Manager

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Minimum Qualifications:

  • High School Diploma or equivalent required. Two (2) years of relevant field experience may be substituted for every one (1) year of required academia
  • Strong customer service skills and the ability to ensure customer satisfaction on a daily basis while maintaining operations within a retail store environment
  • Strong interpersonal and communication skills
  • Self-motivated, prioritizes tasks and works independently with minimal supervision
  • Professional appearance and the ability to work early evenings and weekends
  • Willing and able to attend New Hire Orientation (A one week training within the first 30 days of employment)
  • Punctual and on time to all work related activities
  • Coachable and willing to apply techniques and knowledge
  • Provide an exceptional, best in class, customer experience
  • Current on company communications, promotions & products (review all internal company emails daily)
  • Capable of adapting quickly to industry and company changes
  • Maintain minimum goals and expectations.

Physical Requirements:

  • Extended periods of time standing
  • Lifting up to 50 pounds
  • Occasional bending, stooping, pulling
  • Repetitive motion tasks while doing computer work
  • Exposure to active wireless equipment, signals and transmissions