Field Service Representative - OCONUS - Afghanistan - Military veterans preferred
2018-11-18 SAIC (www.saic.com)
Kandahar 09359 Afghanistan
SAIC is actively recruiting for top, cleared talent to support a wide array of technical requirements for the Quick Reaction Capabilities (QRC) Branch within the Army’s Intelligence and Information Warfare Directorate (I2WD) in response to an emerging GSA Alliant solicitation. Though some requirements may begin sooner, it is anticipated that requirements’ Period of Performance will begin on/around 1 OCT ’18. Each candidate must have active Top Secret/SCI clearances, and ideal candidates have proven past performance within I2WD QRC or similar programs of record/branches.
The successful Field Service Representative (FSR) acts as the company service representative overseas in contingency operations with overarching responsibility for implementation and optimization of hardware and/or software products and multi-vendor systems at customer sites including oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility.
Installation of software maintenance releases or hardware upgrades including the oversight of the installation process and test procedures to diagnose and resolve product performance problems at installation.
Identifies areas requiring product improvement and approves/implements upgrades and hardware or software engineering change orders.
Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving.
Prepares and conducts special reports and presentations pertinent to company products and services, field operations or other applications.
Plans, prepares and conducts on-the-job training as required in support of the foregoing activities.
TS/ SCI and willing to take a Polygraph
REQUIRED EDUCATION AND EXPERIENCE:
Bachelors degree from an accredited institution, plus five (5) years’ or more of related experience; Masters and three (3) years’ or more related experience; PhD and 0 years’ experience. Four years of FSR experience may be substituted for the four-year degree requirement.
Must be willing to deploy to OCONUS contingency zones for 12 months