IT Field Engineer

2018-08-22
ManTech (www.mantech.com)
Other

/yr

  full-time   employee   contract


New York
New York
United States

Entering ManTech?s 50th year, we hold the distinct honor of being named a ?Top 100 Global Technology Company? by Thomson Reuters. We have earned this and many other accolades over the years for our dedication to serving the missions of our nation?s most important customers: U.S. Intelligence, Defense and Federal Civilian agencies. All know us as a trusted partner offering best-in-class solutions in cyber, data collection & analytics, enterprise IT, and systems and software engineering tailored to meet their specific requirements.

The FSS Division provides cyber solutions to a wide range of Defense and Intelligence Community customers. This division consists of a team of technical leaders that deliver advanced technical solutions to government organizations. Our customers have high standards, are technically adept, and use our products daily to support their mission of protecting national security. Our contributions to our customer?s success is Driving our growth.

Become an integral part of a diverse team that leads the world in Mission, Cyber, and Intelligence Solutions. At ManTech International Corporation, you will help protect our national security while working on innovative projects that offer opportunities for advancement.

We are seeking a IT Field Engineer to support the Executive Office of Immigration Reform (EOIR) at their court location in New York City, NY. You will be responsible for resolving customer affecting technical issues in a timely fashion in order to maintain customer satisfaction. You will work closely with other support engineers located at EOIR Headquarters in Falls Church, VA for any issues they are unable to resolve themselves.

The following are the primary responsibilities of the Field Engineer:
Deskside Support which includes:

  • In depth knowledge of Windows 7 Operating System
  • Experience in providing support for peripheral devices to include but not limited to printers and mini-switches
  • Experience in imaging desktops/ laptops
  • Experience in troubleshooting VPN connectivity
  • Experience in providing support for Office 2016 / O365 applications
  • Experience in troubleshooting cabling issues and be able to install data drops and run their associated cabling to the patch panel

Asset Inventory Support:
  • Conduct physical inventory of assets
  • Conduct scheduled and random electronic inventories
  • Process computer equipment for excess and disposition
  • Maintain accurate asset records for all Government property for which the engineer is responsible
Disposal Preparation Support:
  • Ensure disposal policies and procedures are employed
  • Ensure every device is wiped/degaussed prior to site removal

Video Conferencing and Audio/Video O&M:
  • Troubleshoot system problems and repairs
  • Work with support staff for remote troubleshooting and repairs
  • Assist in setting up presentation devices and Video Conference units
  • Set up, ensure functionality, be available during events and shut down video conferences

Local On-Site Cabling:
  • Restart wiring closet cabling electronics including switches or other network devices
  • Replace defective cabling electronics and simple replacement of defective cabling electronics and components such as switch blades

Account Management Services
Excellent communications skills: Written and Verbal

Server Support which includes:
  • Experience with DHCP, Print Servers, Active Directory 2008\\2012
  • Experience with server hardware in order to assist with the replacement of defective parts
  • Performs other duties as assigned

Educational Requirements:
Requires Bachelor?s degree in Information Technology or equivalent and 5+ years of related experience.

Security Requirements: Ability to obtain a DOJ Public Trust Advertisement