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Field Support Engineer

Railhead, Inc. (
Computers/Information Technology


  full-time   employee   contract

Camp Arifjan, Camp Arifjan Kuwait Kw

Location: CAMP ARIFJAN, Camp Arifjan Kuwait KW
Schedule: Full-time
Travel: Yes, 10% of the time
Shift: Day Job
Potential for Teleworking: No
Clearance Level Must Currently Possess: Top Secret/SCI
Clearance Required: Top Secret/SCI

Railhead Inc. has an opening for a Field Support Engineer at Camp Arifjan Kuwait.

Field Support Engineer supporting one of our highest profile programs. This new four year program will provide operations, maintenance, software engineering services and hardware procurement services, and associated support for all devices associated with the system. These services shall focus on supporting the Warfighter needs by sustaining adequate support functions. The program is an established Identity Management and Collection solution that has led the effort to identify foes in the War on Terror. Railhead Inc. assists in this worldwide effort by aiding the US Military in the utilization of biometrics to positively identify individuals in a shifting world of identities. Team Railhead Inc. has been providing world class development and field support to the this program since its inception in 2004. We have worked side-by-side with our DoD Partners to develop, deploy, maintain, train and operate the system wherever it has been deployed as a force multiplier in the critical war on terror mission. The successful candidate will Provide critical biometrics system administration and operations, and maintenance support to include technical support services for the US Army on the system, handheld collection platforms. Client and Server platforms; to include planning, operation, optimization, security administration, maintenance, and network management. Individual must be self-motivated and able to handle daily tasks on their own with little supervision.

?Assist the Warfighter with daily system tasks, including the following:
-System start-up, initialization, and shut down
-Software patch implementation and testing and system maintenance checks and repairs
-Security checks of daily logs
-Daily operation of servers, including email servers and web servers
-Transaction reconciliation
-LAN administration and coordination with WANs
-Network security functions IAW the SSAA
-Database administration, including extracting data for reporting purposes
-Implementing system upgrades, including planning, scheduling, testing, and coordinating and managing system network availability.
-Implement IA patches, including QA and QC checks
-Maintain the system image for the SEEK devices and laptops
-Manage system server and database applications and user accounts
-Coordinate system supply, logistics, and repair actions
-Support and coordinate with the Army?s Counterintelligence (CI) Cell and S2X
-Maintain the BEWL on mission systems
-Train personnel and ensure IA personnel compliance
-Track enrollments from ingestion to ABIS.
?Identification and resolution of network connectivity issues, software and hardware upgrades, and general maintenance of laptops, servers and peripherals.
?General systems and database operations, administration, maintenance, documentation, and reporting.
?Customer interaction in response to reported problems, defining requirements and user training requests.
?Support Help Desk Operations as necessary.
?Collaboration and coordination with outside organizations will be periodically necessary.
?Perform other duties as assigned by the Field Operations Manager.

?Bachelor's degree with 5+ years of systems administration or relevant IT experience. Bachelor's degree requirement may be substituted with an additional 8 years of relevant IT experience with a proven ability to troubleshoot hardware, networking, SQL Server and Windows operating systems. .
?Currently possess DoD 8570 at the IAT level II, consisting of 2 or more of the following: Security+ CE, GIAC Security Essentials Certification (GSEC), A+ Essentials, Network +, Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Professional (MCP), CISCO Certified Network Associate (CCNA), Systems Security Certified Practitioner (SSCP), or any other CE certificate approved by DoD 8570 at the IAT level II profile.
?Proven ability to create scripts for system administration/setup, examine firewalls and ports to identify and fix communication issues, perform database maintenance, ensure data integrity and track hardware locations.
?Ability to formally present materials in understandable and intelligible formats; in both stand-up instruction and written arrangements. Be able to effectively measure student progress and provide constructive feedback.
?Demonstrated proficiency in the use of PC?s and all programs included in the Microsoft Office application suite.
?Currently possess a DoD TS/SCI security clearance.

?Working knowledge of programming languages in Microsoft .NET, Visual Basic or Visual C#, Web Administration (IIS), and software and hardware test procedures.
?Military and/or national intelligence background with a clear understanding of the military structure, mission and responsibilities.
?Prior experience in Kuwait, Afghanistan, Iraq or similar surroundings.

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