Types of Work:
Country: United States
RESPONSIBILITIES: Plans, directs and coordinates project activities to ensure goals and/or objectives of the projects are accomplished within the prescribed scope and budget Receive open tickets and assign as needed to ensure issues are resolved Consolidate metrics to recommend solutions and improvements to the client Liaise directly with the Engineers to understand the open tickets/underlying cause of the issues Track SLA?s to make sure that service delivery remains in scope Manages scope, coordinating stakeholder participation, assessing and mitigating risks, reporting progress against plan, and evaluating lessons learned. Manages customer services for the client Conducts peer review of deliverables and maintains high quality standard for the client Provide leadership and direction to cross-functional project teams comprised of systems engineers, test engineers, systems administrators, database administrators, project sponsors and others. REQUIREMENTS: US Citizenship with the ability to obtain a security clearance 5+ years? experience in a project-based role within a technical environment Previous experience with ticketing systems, such as Remedy or ServiceNow Strong analytical and reporting skills, specifically with Microsoft Excel Strong planning and organizational skills A solid understanding of requirements analysis and verification. In-depth understanding of contract scope, SLA?s, etc. Strong leadership skills to inspire commitment to quality and excellence Broad knowledge of current information technology systems, IT infrastructure components, and technologies. Must have excellent written and verbal communication skills to be able to review, edit and deliver high-quality documentation DESIRED SKILLS: Bachelor?s degree Relevant certifications (PMP, CCNA, CCNP, Network+, Security+, etc.) Technical experience in Microsoft, Cisco, Oracle, etc. Ability to read and interpret documents such as security controls in federal publications; understanding of IT security policies as documented in NIST 880-53 publication
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
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