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Bilingual Customer Service Representative

2018-07-13
Sherrill, Inc. (www.sherrillinc.com)
Customer Service

/yr

  full-time   employee


Greensboro, Nc
North Carolina
27409
United States

Sherrill, Inc. is seeking a Bilingual Customer Service Representative to join our team in Greensboro, NC. This position serves as our main customer contact and the face of our company. Bilingual is a MUST in Spanish/English.

Basic Job Description:
Answers incoming calls, emails and other communications from customers ? providing world class customer service. Takes customer orders, answer inquiries and questions, handles complaints, trouble shoot problems and provides information. Performs specifically assigned tasks on a daily basis and takes responsibility to ensure all tasks are done in a timely manner.

Main Responsibilities:
Handles customer inquiries & takes their orders via phone, email, mail and chat
Researches, enters and updates required information using available resources
Manages and resolves customer complaints, identifies and escalates priority issues
Provides customers with accurate product and service information, follows up when needed
Manages a portfolio of assigned customer accounts, acting as the main contact for assigned outside sales rep and their customers. takes responsibility for their assigned account orders - ensuring excellent customer service.
Makes outbound calls as assigned
Other duties as assigned

Skills Required:
Must speak, read and write both English and Spanish fluently
Strong computer skills, understanding of Microsoft Office products: Outlook, Excel & Word
Excellent communication skills, both verbal and written
Strong organizational skills
Demonstrated success managing sales account relationships
Good attention to detail - MUST be able to multi-task
Great attitude & ability to thrive in a close team environment

Experience Required:
Mixture of Call Center, Retail and/or Sales
Demonstrated longevity in job positions (no job hoppers!)
Experience working with outside sales force & handling key and national accounts
Microsoft Office proficiency
Ability to communicate effectively (both oral and written)

Education Required:
High School Diploma Required. Degree preferred.

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