ManTech is seeking an IT Service Desk ?Tech Café? Manager to manage our Tech Café on an upcoming program supporting the National Aeronautics and Space Administration (NASA). On this program ManTech will be managing NASA?s Enterprise IT operations on 11 NASA centers across the United States. This is a 10-year contract that goes beyond managing day to day operations, we will be transforming and modernizing NASA?s enterprise IT operation. In this role you will be a major player in the redesign of how IT gets done at NASA.
Essential Job Duties:
Leads the Tech Café IT technical support staff for the center providing support to Windows, Mac, iOS, and Android users
Manages and facilitates ?Walk-Up? support for all users including software troubleshooting, hardware repairs, user and team escalations
Provide hands-on on-site support for end users including workstations (Windows 7/8/10) and mobile devices (iOS Android, Tablets, Mobile Hotspots)
Ensures policy and procedures are followed for security and overall systems well being
Responsible for maintaining Service Delivery goals and objectives in alignment with client?s strategic enterprise and business goals
Enforces of client?s enterprise methodologies, policies, procedures, tools, guidelines and standards of operations within the service delivery organization