The Network Lead will be responsible for providing technical support of firewalls, routers, switches, network security and network related remediation. This individual will lead a small global team of network administrator to support the networking function. This position reports to the IT Infrastructure Manager and is based in the Las Vegas Corporate office.
Responsible for the analysis, installation, configuration, implementation, modification, and support of networking hardware and its monitoring systems.
Manage, maintain and update a support issue ticketing system to track all items to resolution and to identify support trends.
Manage and mentor a small global team of network administrators to support all networking functions.
Fulfill service level agreements, with respect to availability, performance, capacity and security.
Adhere to and champion the ITIL based principles established for problem, change and asset management.
Effectively utilize the System Management tools available to support the principles.
Provide problem diagnosis, management, escalation, tracking, resolution and remediation.
Manage networking vendor relationships, network procurement, and delivery of networking services.
Work closely with various business units to ensure infrastructure is meeting functional requirements
Responsible for maintaining and updating networking documentation and visual diagrams.
Perform daily system monitoring for all network infrastructure systems.
Report and/or escalate issues to management, offering remediation recommendations.
Training of users for operations in network hardware, monitoring and reporting systems.
Provide support with restorations upon request while maintaining security and data integrity.
On-call rotation as all environments are expected to operate 24x7x365.
Other duties as assigned.
Associates Degree in related discipline and minimum of 5 years’ experience working with Cisco iOS, Cisco hardware and Cisco software applications
5 or more years of Supervisory or Senior experience
Cisco iOS configuration experience in production environments and deployments
Strong understanding of Internet circuits, routing technologies, QOS, etc.
Ability to present solutions to diverse audiences
Strong understanding of network and information security
Strong organizational, written, and communication skills.
Additional Preferred Skills/Experience:
Experience with Meraki systems
Experience with Service NOW
Experience with VPN technology and deployments
Experience with AWS environment
Experience with Orion monitoring tools
Ability to multitask and adapt quickly to emerging technologies