District of Columbia
Call Center Operator - Swing Shift 3pm-12am (Job Number:439497)
SAIC has an opening for a Console Operator located in Washington, DC.
Position will work 3pm-12am M-F, but will also work 1 weekend day 1x a month. This is a full-time position.
- This is a Console Operator position in support of the Department of State (DoS) Vanguard Program, TWD Console Operator Service.
- Console Operator personnel provide operator assistance to the main Department of State public number.
- Working as part of a team and reporting to a team lead, the TWD Console Operator receives all incoming calls to the Department of State.
Description of Duties
- Processes incoming and outgoing calls for our internal and external clients in a courteous and pleasant manner.
- Transfers callers to the appropriate destination based on callers’ questions.
- Provides assistance in determining information or office as needed, relays messages to the appropriate departments during emergencies.
- Provides assistance to internal and external callers in emergency situations, and to frustrated callers.
- Provides backup receptionist duties within the Information Management Office (IRM) when required.
- Maintains the DoS directory database, which includes the names and telephone numbers of Government employees at DoS.
Required Education/Experience: High School and two (2) years or more related experience.
- Ability to learn and understand the organization and functions of the State Department.
- Strong communication skills.
- Ability to use Word, Excel, and data entry.
- Works well under general supervision and promotes a team environment with a positive attitude.
- SECRET (Active)
SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see My SAIC Benefits. EOE AA M/F/Vet/Disability
Job Posting: Aug 23, 2018, 1:01:25 PM
Primary Location: United States-DC-WASHINGTON
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Shift: Evening Job