Call Center Operator - Swing Shift 3pm-12am - Military veterans preferred

2019-07-18
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Washington
District of Columbia
20006
United States

Description

SAIC has an opening for a Console Operator located in Washington, DC.

 

Position will work 3pm-12am M-F, but will also work 1 weekend day 1x a month. This is a full-time position.

 

Job Description


• This is a Console Operator position in support of the Department of State (DoS) Vanguard Program, TWD Console Operator Service.


• Console Operator personnel provide operator assistance to the main Department of State public number.


• Working as part of a team and reporting to a team lead, the TWD Console Operator receives all incoming calls to the Department of State.


Description of Duties


• Processes incoming and outgoing calls for our internal and external clients in a courteous and pleasant manner.


• Transfers callers to the appropriate destination based on callers’ questions.


• Provides assistance in determining information or office as needed, relays messages to the appropriate departments during emergencies.


• Provides assistance to internal and external callers in emergency situations, and to frustrated callers.


• Provides backup receptionist duties within the Information Management Office (IRM) when required.


• Maintains the DoS directory database, which includes the names and telephone numbers of Government employees at DoS.

Qualifications

Required Education/Experience: High School and two (2) years or more related experience.


• Ability to learn and understand the organization and functions of the State Department.


• Strong communication skills.


• Ability to use Word, Excel, and data entry.


• Works well under general supervision and promotes a team environment with a positive attitude.


Clearance Requirement:


• SECRET (Active)