Staff Help Desk Specialist - Military veterans preferred

2018-12-01
ManTech (www.mantech.com)
Other

/yr

  full-time   employee   contract


Alexandria
Virginia
United States

Entering ManTech’s 50th year, we hold the distinct honor of being named a “Top 100 Global Technology Company” by Thomson Reuters. We have earned this and many other accolades over the years for our dedication to serving the missions of our nation’s most important customers: U.S. Intelligence, Defense and Federal Civilian agencies. All know us as a trusted partner offering best-in-class solutions in cyber, data collection & analytics, enterprise IT, and systems and software engineering tailored to meet their specific requirements.

Become an integral part of a diverse team in the Mission, Cyber and Intelligence Solutions (MCIS) Group. Currently, ManTech is seeking a motivated, mission oriented Staff Help Desk Specialist, in the Alexandria, VA area with strong Customer relationships. At ManTech, you will help protect our national security while working on innovative projects that offer opportunities for advancement.

The IMS Division provides mission solutions to a wide range of Defense and Intelligence Community customers. This division consists of a team of technical leaders that deliver advanced technical solutions to government organizations. Our customers have high standards, are technically adept, and use our products daily to support their mission of protecting national security. Our contributions to our customer’s success is driving our growth.

Responsibilities include, but are not limited to:

  • Provide support to a wide array of customers as part of a complex team of multiple contractors and government personnel.
  • Must be a team player and able to work in a fast paced rapidly changing environment.
  • Responsible for providing support to end-user community on hardware, software and network related problems, questions, and use.
  • Provides resolutions to out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem.
  • Responds to tier two and higher trouble tickets.
  • Ensures problem ownership and promotes end-user satisfaction.
  • Closes activities of tickets assigned.
  • Perform the daily activities of configuration and operation of systems which may be cloud or client/server based.
  • Perform the optimizing of system operation and resource utilization, and perform system capacity analysis and planning.
  • Provide assistance to users in accessing and using business systems.

Position requirements:

  • One to two years of relevant IT help desk experience
  • Experience within the following: Windows 10, PCs, Active Directory
  • Required Certifications: IAT-I - Security+CE; MCP
  • ITIL Foundations desired
  • Jira Experience a plus

Security Requirements:
Active TS/SCI clearance and the ability to pass CI poly

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