Queue Monitor Tier 1 Texas - Military veterans preferred

2018-11-01
ManTech (www.mantech.com)
Other

/yr

  full-time   employee   contract


San Antonio
Texas
United States


Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you will help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech is seeking a motivated, career Workflow Specialist to join our team in San Antonio TX to provide unparalleled support to our customers and to begin an exciting and rewarding career within ManTech.


Responsibilities include, but are not limited to:


•Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.


•Help provide technical assistance and support for Workflow Management Services


•Monitor and support ticket workflows


•Review, assign, reconcile and support the management of tickets throughout their lifecycle


•Help coordinate with IT service providers and communicate outages and plans for recovery


Position Requirements


•High School or Bachelor's degree and one year of Help Desk or Customer Service experience,
•One or more years of ticketing system use on a help desk, Remedy or ServiceNow System.


(A+ or Sec+CE) Preferred


Security Requirements:


An Active TS/SCI with Polygraph clearance is required Advertisement