Watch Desk Support, MID - Military veterans preferred

2018-12-08
ManTech (www.mantech.com)
Other

/yr

  full-time   employee   contract


Springfield
Virginia
United States

Shift: 6AM-6PM

Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you will help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer oriented Watch Desk Specialist to join our team in the Springfield, VA area to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech.

Responsibilities include, but are not limited to:
- Provide technical assistance and support for Enterprise Watch services and provide technical assistance and support for Network services
- Position requires willingness to work a 12 hour Panama Shift with Days as the required shift
- Maintains documentation and SOPs
- Monitor and support ticket workflows
- Review, assign, reconcile and support the management of tickets throughout their lifecycle
- Helps coordinate with IT service providers and communicates outages and plans for recovery
- Monitors operational activities of all cells to maintain centralized situational awareness of the overall health of NGA IT services
- Communicates the status and any incidents or concerns to ESC staff and other stakeholders
- Helps coordinate with impacted mission partners and communicates outages and plans for recovery

Position Requirements:
- Bachelor's degree (in Engineering, Computer Science or related field) or equivalent
- Three or more years of related experience in networks
- Experience monitoring operational activities of all networks
- Experience coordinating with impacted mission partners and communication of outages and plans, perform stand up briefs to client
- Experience Monitoring and supporting ticket workflows
- 8570 Compliance with Security + CE

Security Requirements:
An Active TS/SCI clearance is required

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