IT SUPPORT DESKTOP and SERVER TECHNICIAN Job - Military veterans preferred



  full-time   employee

Rhode Island
United States



SAIC is hiring and IT Desktop and Server Technician to support our team in Newport, RI.

Principal Duties and Responsibilities
- Excellent customer service, interpersonal, communication skills
- Provide contact and problem resolution for users with hardware, software and applications problems
- Extensive knowledge & experience of Windows devices and support of Windows OS
- Extensive knowledge of implementing and supporting Microsoft Windows technologies (2008/2008R2/2012/2012R2 Server Operating Systems)
- General knowledge of Active Directory Group Policy development and implementation
- General knowledge implementing Microsoft server hardening principles and practices
- General Knowledge of Microsoft Deployment Toolkit and Windows Development Services
- General Knowledge of with command prompt and PowerShell
- Familiarity in implementing DISA Security Technical Implementation Guidelines
- Provide PC computer compliance and technical support for, software and peripherals and support maintenance of internal custom applications
- Routine hardware set up, troubleshooting and replacement; software installation and evaluation; and use of various spreadsheet, word processing and database application programs
- Perform virus detection and cleaning
- Routine research and implementation of compliance solutions in strict accordance with established guidelines
- Utilize ticketing system to document and prioritize work
- Contribute to technical Support documentation of resolutions, processes, and procedures
- Able and willing to learn new as well as existing technologies
- Be a contributing member of a Technical Team Skill-set (specifics, please)


- Must have a High School Diploma and 5 years or more of relevant experience or an Associate's degree in the IT field and 3 years or more years of relevant experience

- Candidate must have a CompTia Security+ CE and a Windows certification or a Sys Admin 2008 or 2012 Server Certification

- Excellent communication skills required

Must have experience with Active Directory and Remote Desktop

Additional Requirements

- Must be able to move and transports equipment weighing up to 25 lbs. from one location to another

- Position requires U.S. Citizenship

- Ability to obtain a Secret security clearance with the US government; already having an active Secret security clearance is preferred

- Military or government experience preferred but not mandatory

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit For information on the benefits SAIC offers, see My SAIC Benefits. EOE AA M/F/Vet/Disability

Job Posting: Oct 18, 2018, 12:23:58 PM
Primary Location: United States-RI-NEWPORT
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No
Travel: Yes, 10% of the time
Shift: Day Job
Schedule: Full-time