On Site Technology Support Specialist

2018-09-13
General Dynamics Mission Systems (https://gdmissionsystems.com/careers/)
Other

/yr

  full-time   employee


St. Louis
Missouri
United States

Basic Qualifications
The On-site Technology Support Specialist requires a Bachelor's degree in Computer Engineering, Computer Information Systems or a similar specialized area field or the equivalent and eight to ten years of related experience; or a masters degree with six to eight years of related experience.
Clearance Required:
Department of Defense TS/SCI with Polygraph security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Responsibilities for this Position
General Dynamics Mission Systems (GDMS), a market leader and technology innovator, is seeking talented professionals to deliver cutting edge solutions to our customers.
GDMS has an immediate opening for an On-site Technology Support Specialist to join our team. The position provides an opportunity to develop the cutting-edge technology that supports some of our nation's fundamental defense services. GDMS employees work closely with esteemed clients to develop solutions that allow them to carry out high-stakes national security missions. The On-site Technology Support Specialist will work with collaborative teams to perform technical activities that impact the design and manufacturing of advanced electronic systems. In addition to receiving a competitive salary and generous health and personal benefits, the On-site Technology Support Engineer will enhance their skill set by working among a talented and technically accomplished group of colleagues. The employee will also enjoy a flexible work environment where contributions are recognized and rewarded.
Key Responsibilities
The On-site Technology Support Specialist will provide on-site support at a designated customer location to sustain and perform system support task for a real word, real-time, system information data gathering and analysis system. The selected candidate will also interface directly with system users to capture and resolve system performance problems.
On-site Technology Support Specialists:
Support tasks require the candidate operate as a member of a larger on-site support team, working collectively with team members to meet the current support scope of the system, while searching for ways to improve our level of support for identified system operational requirements
MAAS Field Service Representative (FSR) responsible for providing on-site technical support to MAAS exploitation systems
FSR team member working in conjunction with larger 24x7 on-site FSR support team for system sustainment activities and support
Additional Responsibilities:
Work collectively with the broader on-site system sustainment team to ensure our system support procedures promote group thinking and a cohesive support strategy
Participate in technical meetings and discussions concerning the operational performance and performance reliability of our real world data analysis system
Research technical disciplines and protocols concerning imagery data sets processed by our system to better understand the data and its relevance to customer mission operational support
Be a liaison for system users, capturing critical system performance feedback presented by the customer and ensuring that information is presented to engineer management for dissemination to key system stake holders
Support Schedule: 1st Shift Hybrid Support (6AM - 6PM Including Weekend Support)
Company Overview
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 13,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high performance team!
General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran