Assoc Technician, Help Desk w/Poly

2018-09-15
General Dynamics Information Technology (www.gdit.com)
Administrative Support

/yr

  full-time   employee


Mclean
Virginia
22101
United States

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.


This is a phone operator position
Excellent customer service
Ability to remotely troubleshoot phone/voicemail issues
Knowledge of customer phone systems preferred, but not required.

1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.



2. Assists with the installation, configuration, and upgrade of computer hardware and software.



3. Provides end-user software troubleshooting and support.



4. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.



5. Provides troubleshooting and support.



6. Assists in the administration of e-mail systems.



7. Provides phone and help-desk support for local and off-site users.



8. Maintains current knowledge of relevant technology as assigned.



9. Participates in special projects as required.




Requires a High School Diploma or GED.




0-1 years of directly related experience supporting help desk operations or customer service.



For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.











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