IT Quality Assurance Analyst - Military veterans preferred

2018-09-24
General Dynamics Information Technology (www.gdit.com)
Other

/yr

  full-time   employee


Falls Church
Virginia
United States

General Dynamics Information Technology (GDIT) is seeking highly motivated technical professionals who are eager to play a major role in IT transformation at Government agencies in the aviation and other transportation fields.

 

The IT Quality Assurance Analyst is responsible for the following:

  • Develops and implements quality control methodologies to ensure compliance with quality assurance standards, guidelines, procedures, and SLAs in a large computer-based organization
  • Develops and defines major and minor characteristics of quality including quality metrics and scoring parameters and determines requisite quality control resources
  • Establishes and maintains a process for evaluating hardware, software, and associated documentation and/or assist in the evaluation
  • Conducts IT Service Delivery/Operation quality checks
  • Proactively identifies quality issues/gaps and recommends corrective actions
  • Conducts and/or participates in formal and informal reviews at pre-determined points throughout the development life cycle
  • Supports SLA, OLA, SOP action item follow-ups as well as technical/program management reviews
  • Ability to quickly interpret performance metrics/threshold requirements as well as non-compliant items/situations, working with the program team to develop resolution steps.
  • Administers problem management process including monitoring and reporting on problem resolution.
  • Ensures adequate product testing prior to implementation.
  • Supports Continuous Service Improvement (CSI) initiatives across the program that promotes process improvement, efficiency enhancements and pinpoints areas that should be improved
  • Participates in special projects as required

Qualifications:

1) 3 – 5 years of experience performing and supporting as a Quality Assurance Analyst

2) Certification desired: ITILv3 or HDI

3) Demonstrated exceptional oral and written communication skills

4) Strong analytical skills and ability to understand the step-by-step process required to develop and maintain quality service

 
 

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Education:

Bachelors Degree in Computer Science or a related technical discipline.