Tech Support Team Manager - Military veterans preferred

General Dynamics Information Technology (


  full-time   employee

Panama City
United States

Applicant will provide one-on-one technical support for Mission Support Center (MSC) resolution of the most complex technical problems with command and control systems without escalation. Will input, monitor and track trouble tickets through resolution.

Applicant will have the ability to work autonomously using independent judgment based on training and experience to resolve technical issues that have not been previously observed.   Applicant will be expected to access and utilize multiple resources to resolve difficult issues.  
Applicant will perform system maintenance including IA, patches, upgrades, and other routine maintenance of the Mission Support Center (MSC) NIPRnet and SIPRnet systems. System status will be reported in VRAM.
Must be able to work in a fast paced environment and prioritize requirements.
Applicant will be familiar with DoD 8570.01-M & DODD 8570.01 and will ensure that compliance with those requirements are met.
Applicant will indoctrinate new personnel on MSC policies and ensure that applicable MSC SOPs are being followed.
Applicant will coordinate with Program Manager to set shifts for all team personnel.
Applicant will be primary point of contact for government MSC manager for issue management.
The Mission Support Center is a 24x7 operation and the position may require some shift work.
CONUS or OCONUS Deployments may be required.
Physical fitness test is required in support of deployability.


Additional Responsibilities:

1. Manages the functionality and efficiency of a group of computers running on one or more operating systems.

2. Maintains the integrity and security of servers and systems.
3. Sets up administrator and service accounts.
4. Maintains system documentation
5. Interacts with users and evaluates vendor products.
6. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
7. Develops and monitors policies and standards for allocation related to the use of computing resources.
8. May program in an administrative language.
9. Develops and implements testing strategies and document results.
10. Provides advice and training to end-users.
11. Provides guidance and work leadership to less-experienced staff members.
12. Maintains current knowledge of relevant technologies as assigned.
13. Participates in special projects as required.


5-8 years of directly related experience in systems administration and analysis.

Professional certification in specific technologies, depending on job assignment: Security+
Experience and considerable competency with the technical aspects (servers, clients, networks, software) of the JEXC2 suite of systems or with similar C4ISR environments that utilize most of the applications listed below.
· Remedy , Navy 311 and ISTM
· Altiris
· Department of Defense (DoD) network security
· DoD Information Assurance requirements - DoD Manual 8570.01-M & DODD 8570.01
· 16 Port Storage Area Network (SAN) switches
· Call Manager
· Combined Enterprise Regional Information Exchange System (CENTRIXS)
· Defense Collaboration Tool Set (DCTS)
· Defense Messaging System (DMS)
· Defense Switched Network (DSN)
· DJC2 Collaborative Information Environment (CIE) images
· Global Combat Support System Portal (GCSS-Portal)
· Global Command and Control System-Joint (GCCS-J)
· Information Workspace (IWS) D-VDS
· Internet Protocol – Joint Worldwide Intelligence Communications System (IP-JWICS) (TS/SCI Requirement)
· Joint Flow and Analysis System Output Tool (JFAST)
· Joint Deployable Intelligence Support System (JDISS) (TS/SCI Requirement)
· Joint Worldwide Intelligence Communications System (JWICS) (TS/SCI Requirement)
· KIV-7M
· KG-250
· KG-250x
· KIV-19A
· Tactical Secure Telephone Equipment (STE)
· Media Server
· Microsoft Structured Query Language (SQL) Server 2000
· Microsoft Windows Share Point Portal Server
· Network Attached Storage (NAS)
· Network Management System (NMS)
· Operational Net Assessment
· NX-1000
· Raytheon IST-2 Defense RED Switched Network (DRSN)
· Readiness Assessment System Output Tool (RAS OT)
· Red Hat Linux
· SI Tech bit media
· Terminal Access Controller Access Control System (TACACS)
· UNIX operating system
· VMware
· Voice-Over Internet Protocol (VOIP)
· Voice-Over Secure Internet Protocol (VOSIP)
· Whats Up
· Windows Advance Services
· Windows Appliance Server
· Windows 7 and up operating systems
NOTE: As JEXC2 experiences technology refresh, additional systems and applications may be added.
Security Clearance: SECRET, TOP SECRET/SCI preferred.

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.



#argt #dpost #isdcj


Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.