Desktop Support - Platinum - Military veterans preferred
2019-01-17 General Dynamics Information Technology (www.gdit.com)
Arlington Virginia United States
Focused support to government/military top tier and their staffs.
This personnel will be the primary point of contact for top tier response when the Communications Officer is away for leave, TDY, or off-site maintenance actions.
Perform proactive, periodic preventive maintenance inspections for all equipment in the residences of the top tier principals, including: NIPR, SIPR, STE, DRSN, UPS, and printers. Provide support during outages to notify offices and expedite/apply temporary fix actions.
Will be the focal point for COOP planning of IT support; reviews/updates plans.
Provide Cyber support include advisement and facilitation of strengthened personal account passwords, anti-virus updates on personal devices, and related cyber security measures.
These personnel provide a critical link between customer offices, the Air Force customer, and external providers and must follow prevailing protocol standards when interacting with the customer's staff.
8-10 years of directly related experience supporting information systems operations.
Bachelor’s degree or equivalent combination of training and experience
Excellent oral and written communication skills, excellent problem solving and analytical skills, excellent customer service skills and decision making abilities, excellent time management and relationship skills, ability to represent the AirForce customer in a positive, confident and professional manner REQUIRED.
Minimum of 7 years of Desktop support related experience REQUIRED.
DoD Experience Required.
Pentagon or Air Force experience highly desired.
TS/SCI clearance REQUIRED
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.