Service Desk - Military veterans preferred

2018-11-16
General Dynamics Information Technology (www.gdit.com)
Other

/yr

  full-time   employee


Fayetteville
North Carolina
United States

Job Description

Responsible for identifying, troubleshooting and resolving problems encountered on various computer systems, printers, websites, and desktop applications. Provide technical support to end-users regarding computer hardware and software. Install, test, certify and troubleshoot networking cabling systems. Serve as customer contact on technical and service related problems. Identify/Install new releases, updates, or other changes to software and hardware. Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software. Ability to work under limited supervision; performs additional duties as assigned.

 

  1. Screens and manages trouble tickets based on SLA priorities
  2. Installs, configures, and upgrades computer hardware and software.
  3. Provides end-user software troubleshooting and support.
  4. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  5. Provides phone and help-desk support for local and off-site users.
  6. Analyzes customer needs to determine functional and cross-functional requirements.
  7. Maintains current knowledge of relevant technologies as assigned.
  8. Participates in special projects as required.
  9. Will create new user accounts, issue the accounts, and maintain the accounts.

Qualifications:

Qualifications

2-4 years of directly related experience supporting help desk operations.

 

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Work Environment

 

  • Work environment is in an administrative office

 

Education and Certification Requirements

 

  • DoDI 8570.01m Certification required

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

#dpost #SPECOPS #ARMA

Education:

Education  

Must have a current Security+ ce Certification within 90 days to meet 8570.01M certification requirements.