Your military experience gives you a decided edge for a position with Raytheon Solipsys, an industry leader in the development of integrated C4I Network Centric Warfare solutions for both the domestic and international markets, in a small town just minutes away from both Washington, D.C., and Baltimore to assist customers with fielding and maintaining DoD Command and Control Systems both remotely and at the customer site.
We need Systems/Product Support Engineers to augment our diverse and multidisciplined Customer Support Center Technical Support team. The team is responsible for providing worldwide, around-the-clock technical support to our external customers with deployed Raytheon Solipsys C4I software solutions in development, operations and testing/training support facilities.
You will gain experience in multiple areas of engineering and technical support, provide real-time technical support solutions to DoD customers and the warfighter, support integration and test efforts, vulnerability assessments and assist in preparing training and technical documentation.
Raytheon offers robust reward and recognition programs in compensation, career development, healthcare, educational assistance, maternal and paternal leave, flexible work schedules, child/adult backup care, 401(k) retirement plans, paid holidays and paid time off. You continue your career in a challenging and collaborative workplace, joining a team with a tradition of achieving noteworthy distinctions through thought and teamwork where, every day, you work with extraordinary engineers empowered for excellence. In addition, the Fulton worksite is just a short drive away from the major historical, cultural, sporting and social events that both Baltimore and D.C. provide on a year-round basis.
Key areas of responsibility include:
-Conduct and support the initial installation and training for delivered C4I solutions.
-Provide real-time technical support to troubleshoot, investigate and resolve customer support issues ranging in scope from -Configuration and usage questions to complex software/system/network failures.
-Analyze reported issues and failures to determine root cause and recommend corrective actions in concert with Engineering and Information Technology (IT) personnel.
-Conduct software product vulnerability assessments and associated resolution in accordance with established DoD Risk Management Framework (RMF) requirements.
-Collaborate with program and product engineering staff on the development, verification and execution of integration and test procedures across the Solipsys program and product portfolios.
-Develop and maintain customer and program profiles to support issue resolution and maintain an authoritative repository for the customer’s/program’s system baselines.
-Develop, maintain product training materials and resources and conduct presentation of same to domestic, DoD and international customers.
-Review/maintain product user documentation for technical accuracy and usability.
-Perform administrative and configuration management duties associated with issue resolution, training, logistics support, and product sales for deployed customer installations.
-Establish and administer online customer-specific support sites.
-Must have the ability to obtain and maintain a DoD Secret Clearance.
-This position requires the ability to work shifts, weekends, and holidays.
-Some travel to customer sites required.
Capped relocation is available.
This position can be a Salary Grade G07 or Salary Grade G08 based on the candidate's qualifications as it relates to the educational requirement for the position.
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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.