Application Support Specialist II - Military veterans preferred

2018-10-18
ManTech (www.mantech.com)
Other

/yr

  full-time   employee   contract


Annapolis Junction
Maryland
United States


ManTech is seeking an application support specialist II to support a large and important program critical to our nations safety. This candidate will perform activities related to IT Service Desk support and systems monitoring. The IT Service Desk is staffed and supported by rotating shifts to cover a 24x7x365 work schedule. An active secret clearance is required at minimum in order to be considered. The selected candidate in this role will routinely perform activities associated with IT customer support and systems monitoring, including but not limited to:

  • Proficient in all application support I functions
  • Monitoring, reporting and documenting the health and status of the production system
  • Incident and service request ticket creation, updating and closure
  • Facilitate bridge calls for outages and maintenance windows
  • Create and send AWS alerts as needed
  • Participate in maintenance activities as needed
  • Creation of and transmission of daily and ad hoc reports
  • Next level troubleshooting of IT and non-IT related issues
  • Unlocking Secure Flight and eSecure Flight Records
  • Verify Secure Flight and eSecure Flight Availablity
  • Handle Secure Flight User Enrollment Errors
  • CSG TVC machine account unlock and password reset
  • Reset state of SFPD and send unsolicited BPPR message, if requested
  • Update daily shift logs
  • Meeting Service Level Agreements (SLA’s)
  • Assist with editing of Standard Operations Procedures and other supporting documentation





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